Frequently Questions Asked
Pricing, insurance, scheduling, commercial and residential moves — answered by the Bay Area's trusted moving team. Don't see your question? Call us at (510) 999-7233.
Section 1
Pricing & Quotes
Most moves bill hourly — you only pay for the time we work. Our hourly rate includes a dedicated truck, moving blankets, shrink wrap, and the crew. No truck fees, no fuel surcharges, no hidden costs. For larger or complex moves, we offer flat-rate pricing after a free on-site walkthrough.
Stairs and long carries are included in our standard hourly rate. Extremely heavy specialty items (pianos over 500 lbs, safes, etc.) may require an additional charge, which we discuss upfront during the quote.
Hourly quotes are estimates based on the inventory you share — actual cost depends on time spent. Flat-rate quotes after an on-site walkthrough are binding.
Dedicated truck, professional crew, moving blankets, shrink wrap, furniture disassembly and reassembly, and floor protection. No separate fees for fuel, the truck, or standard materials.
Flat-rate quotes make sense for offices with 15+ employees, homes with 4+ bedrooms, complex logistics (multiple stops, long stairs, specialty items), or any move where you need a fixed budget for accounting or planning purposes.
Section 2
Insurance & Licensing
Yes. The Flying House is fully licensed (USDOT #3638952, CAL-T 192722) and carries General Liability insurance plus Cargo coverage up to industry-standard limits. We issue Certificates of Insurance (COI) on request. We're also Google Guaranteed.
Yes. Many Class-A office buildings require a COI before move-in. Share your building management's requirements when you book, and we'll issue the COI promptly.
Our Cargo insurance covers damage during loading, transport, and unloading up to industry-standard limits. For high-value items, discuss additional coverage options during your quote.
Google stands behind our work with their money-back guarantee program. If you're dissatisfied with a move that connected you to us through Google, Google will help resolve the issue.
Section 3
Scheduling & Logistics
Residential: 2 weeks minimum, 3–4 weeks for summer peak (June–August). Commercial: 2–4 weeks for small offices, 4–6 weeks for 50+ employees or high-rise moves with elevator booking.
Yes. Evening and weekend availability is our most-booked option for commercial moves and popular for residential too.
Mon–Sat 8 am–8 pm, Sun 8 am–6 pm. After-hours commercial moves can be scheduled in advance.
We work in rain and most weather conditions. Severe weather (heavy storms, flooding) may require rescheduling for safety — we'll contact you if so.
Most quote requests receive a response within hours during business hours. Based on the Peninsula, we can respond same-day for most Bay Area quotes.
Section 4
Commercial Moves
Yes. Computers, monitors, printers, servers, and networking gear. Everything wrapped, labeled, and transported with care.
Yes, and we recommend it. Most commercial moves happen Friday evening through Sunday to avoid business disruption.
Yes. We regularly move medical and dental offices (exam chairs, dental units), and restaurant and retail relocations (kitchen equipment, display cases).
Yes. Many Class-A office buildings require a COI before move-in — see the Insurance & Licensing section above.
Your files travel in your dedicated truck — no consolidation with other customers. We can also provide additional handling protocols for law firms and financial services with strict confidentiality requirements.
Section 5
Residential & Long-Distance Moves
Yes. Bed frames, dining tables, bookshelves, desks — disassembled at your old home and reassembled at the new home. Included in every move.
Moving blankets, shrink wrap, and padding are always included. Fragile items are wrapped as part of the move.
Yes, most specialty items. Pianos and safes over 500 lbs require an on-site walkthrough to plan crew size and equipment.
Often, yes. Call us — we'll check availability.
Yes. We take you anywhere in the continental U.S. with a dedicated truck. See our Long-Distance Moving page for details.
Depends on distance. Bay Area to LA or Seattle: 2–3 days. Bay Area to Denver or Austin: 4–5 days. Bay Area to New York or Florida: 7–9 days.
Ready to move?
Still have questions?
Call us at (510) 999-7233 — we're happy to walk you through anything. Most quote requests get a response within hours.